Privacy Policy
This Privacy Policy explains how OpenNovel ("we") collects, uses, stores and protects your information when providing our AI long-form writing service. By using the service, you agree to this policy.
Information We Collect
- Account information: the email address you provide at registration; if you use third-party sign-in, the basic identifier returned by that provider.
- Content: the projects, settings, skeletons and chapter text you create. This is stored under your account to provide generation, continuation and sync features.
- Usage data: access logs, device type, browser, referrer and page-view statistics, used for operations and improvement.
- Payment information: when you purchase credits, payment is processed by our payment provider Creem. We receive only the transaction result and order identifier, not your full card number.
How We Use Information
- To provide and maintain the service, including accounts, content storage and AI generation.
- To process credit purchases and subscriptions where applicable.
- To send service notifications such as email verification, password reset and security alerts.
- To analyze usage and improve product experience and stability.
- To prevent abuse, fraud and violations of these Terms.
Third-Party Services
To provide the service, we may pass necessary information to the following types of third parties:
- AI model providers: to fulfill generation requests, relevant context (settings, skeleton, selected passages) is sent to the model service.
- Payment provider (Creem): to process payments and settlement.
- Email service: to send transactional emails such as verification.
- Hosting and infrastructure: the service runs on cloud platforms subject to their data-processing terms.
We do not sell your personal information. Third parties process data only as necessary to perform their services.
Cookies and Local Storage
We use necessary local storage to keep you signed in and remember your language preference. Analytics tools may use cookies to collect aggregate statistics. You can manage or clear these through your browser settings.
Data Storage and Security
Data is stored on cloud infrastructure and transmitted with encryption. We take reasonable technical and organizational measures to protect your information, but no internet transmission or storage method is fully secure.
Your Rights
You can view, export or delete your projects and data within your account. To delete your account or make a data request, contact us via the email in the footer. To the extent allowed by law, you may request access to, correction of, or deletion of your personal information.
Minors
The service is intended for general users. Where your jurisdiction requires a higher minimum age, that requirement applies. We do not knowingly collect information from minors.
Data Retention
We retain your data only as long as necessary to provide the service. After account deletion, we will delete or anonymize relevant data within a reasonable period, except where retention is required by law.
Changes to This Policy
We may update this policy. Material changes will be noted in the service or on this page. Continued use of the service constitutes acceptance of the updated policy.
Contact
For any questions about this Privacy Policy, contact us at the email listed in the footer.